Refund Policy
Last updated: 31 August 2026
Thank you for shopping at Yourcarts. If you are not entirely satisfied with your purchase, we're here to help.
Returns window
You have 30 calendar days from the date of delivery to request a return of an eligible item. To be eligible, items must be unused, in their original packaging, with all tags and accessories attached.
Non-returnable items include:
- Products that have been opened, used, or show signs of wear
- Personal care and hygiene products that have been unsealed
- Gift cards
- Items marked as final sale
How to start a return
To start a return, contact us at sales@your-carts.com with your order number and the reason for return. We will respond within 2 business days with instructions and the return address. Please do not send your item back before receiving our instructions.
Return shipping costs are the responsibility of the customer, except where the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, defective, or incorrect items
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery at sales@your-carts.com. We will arrange a replacement or a full refund, including return shipping costs, at no charge to you.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at sales@your-carts.com.
Questions
If you have any questions about this Refund Policy, contact us at sales@your-carts.com.