Shipping Policy
Last updated: 31 August 2026
Processing time
All orders are processed within 2-3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Shipping times and carriers
We ship to customers in Australia, New Zealand, the United Kingdom, the United States, and the European Union. Shipping carriers and delivery partners vary by destination. Estimated delivery times after dispatch:
| Destination | Estimated delivery |
|---|---|
| Australia | 3-7 business days |
| New Zealand | 5-12 business days |
| United Kingdom | 7-15 business days |
| United States | 7-15 business days |
| European Union | 7-18 business days |
These are estimates and not guarantees. Actual delivery times may be affected by customs clearance, remote locations, and carrier conditions.
Order tracking
Once your order ships, we will email you a tracking number. You can also track your order by contacting us at sales@your-carts.com.
Customs, duties, and taxes
For international orders, any customs duties, import taxes, or other charges levied by the destination country are the responsibility of the recipient unless stated otherwise at checkout. Customs policies vary widely by country; please contact your local customs office for more information.
Lost or damaged shipments
If your order has not arrived within the estimated delivery window, contact us at sales@your-carts.com and we will investigate with the carrier. If your package arrives damaged, please keep the packaging and contact us within 7 days of delivery with photos so we can arrange a replacement or refund.
Address accuracy
Please make sure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer, or for packages refused or unclaimed at delivery.